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Merchant and Provider Privacy Policy

Effective Date: April 12th, 2016

This Privacy Policy covers the collection, use and disclosure of information TECOBI (TECOBI, we, us, our) obtains through its Service, which is typically launched from links found on the websites of its Merchants and Providers (Clients) and its Customer Portal, located at https://tecobi.com. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. The use of information collected through our Service and Customer Portal shall be limited to the purpose for which the Client has engaged with TECOBI.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at privacy@tecobi.com.

Service Provider Collection/Use:

We collect the following kinds of personal information from our Clients:

  • Contact Information such as name, email address, phone number
  • Unique Identifiers such as user name, password
  • And if provided, a profile picture

We may collect the following kinds of personal information from Consumers via our Service:

  • Contact Information such as name and email address
  • Chat, voice and/or SMS transcripts

We use this information to:

  • Assist in the providing of services to Consumers on the behalf of our Clients
  • Send the requested product or service information to our Clients
  • Respond to customer service requests of our Clients
  • Administer the accounts of our Clients
  • Send newsletters to Clients

TECOBI collects information under the direction of its Clients and has no direct relationship with the individuals whose personal data information it processes. TECOBI works with its Clients to help them provide notice to their customers concerning the purpose for which personal information is collected.

We collect information for our Clients. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that uses our Service, please contact the Client that you interact with directly. If you are a Client and would like to update your account information, you can do so by accessing your account settings or by contacting us via one of the methods listed below. Service Provider, Sub-Processors/Onward Transfer We will share your personal information with third parties only in the ways that are described in this privacy policy. We may transfer personal information to companies that help us provide our Service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients. We use a third party email service provider to submit email communications to our Clients on our behalf.

Access

TECOBI has no direct relationship with the individuals whose personal information it processes. An individual who seeks access, or who seeks to correct, amend or delete inaccurate data, should direct his query to TECOBI via one of the methods listed below. Clients who seek to correct, amend or delete inaccurate data can do so by accessing the settings within their account or by contacting us via one of the methods listed below. We will respond to all access requests within a reasonable timeframe.

Data Retention

TECOBI will retain the personal information we process on behalf of our Clients for as long as needed to provide services to our Client. TECOBI will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Security

The security of consumers’ personal information and our Clients’ information is important to us. When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us via one of the methods listed below.

Tracking Technologies

We use technologies such as cookies, tags and scripts to analyze trends, administer the website, track users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies on an individual and aggregated basis.

We use cookies to make it easier for you to navigate our site. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website and services, but your ability to use some features or areas of our website and services may be limited.

Log Files

As is true of most websites, we gather certain non-personal information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this for record keeping purposes and to enhance a visitor’s experience.

Material Change

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Disclosure of Information

We may disclose personal information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request. If TECOBI, is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership, uses of your personal information and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.

TECOBI and the TECOBI logo are trademarks of TECOBI. All other trademarks are recognized as proprietary to their respective owners.

Contact Information

TECOBI
202 6th Street #201
Castle Rock, CO 80104
(855) 614-8080
privacy@tecobi.com